CREA Member Support Representative

Function:
The member support representative provides technical and empathetic assistance to boards, associations, members and consumers by responding to voice and e-mail inquiries in a professional and timely manner.

Reports To:
Manager, Member Support

Effective Date:
February 2020

Summary:
The Member Support Representative is responsible to respond to provide support to Boards, Associations, REALTORS® and consumer inquiries in a timely fashion based on described criteria and service approved service levels

Core Competencies:

  • Analysis
  • Communication (written & verbal)
  • Attention to detail
  • Establishing Trust
  • Demonstrating empathy skills
  • Results focus

Position Accountabilities:

  • Execute on all inquiries and service requests for all CREA technology products and services
  • Track all incoming inquiries;
  • Report urgent matters and escalate complaints to the Manager Member Support ;
  • Work closely with Products & IT and Marcom to ensure all user needs are met;
  • Communicate requirements and solutions with boards and MLS® providers regarding upload procedures to ensure appropriate data is provided to CREA for display and retention purposes
  • Perform other related duties;
  • Prepared to work flexible working hours including evenings and weekends and holidays
  • Update Member Support FAQ as required;
  • Actively support the new Member Support transformation initiative;
  • Embrace proactive member support in order to increase CREA product and services usage.

Requirements:

  • Proven ability to communicate in French and English, both verbal and written.
  • A good understanding of CREA products and technology
  • Must be member service oriented and empathetic
  • Positive attitude and eagerness to learn and help others
  • Strong interpersonal and communication skills.
  • Strong knowledge of the Internet, MS Word, Excel, Internet browsers (Chrome, Firefox, Safari, IE) and Outlook.
  • Working in team environment
  • Ability to work flexible hours and overtime a requested by the Manager
< Back to Careers
The Canadian Real Estate Association
Phone: 613.237-7111 Email: info@crea.ca

Logo - Canadian Real Estate Association

The trademarks MLS®, Multiple Listing Service® and the associated logos are owned by The Canadian Real Estate Association (CREA) and identify the quality of services provided by real estate professionals who are members of CREA. The trademarks REALTOR®, REALTORS® and the REALTOR® logo are controlled by CREA and identify real estate professionals who are members of CREA. Legal | Privacy Policy