Manager, Ethics and Training

The Manager, Ethics and Training oversees professionalism through the development and implementation of the REALTOR® Code at CREA and boards and associations as well as through the design and delivery of relevant training and development strategy.

Reports to:
Executive Vice President Reputation

Effective date:
May 2020

The Manager, Ethics and Training is responsible for issues surrounding professional conduct. This includes overseeing the implementation and standard application of the REALTOR® Code as well as the training and development strategy for members to improve and enhance the professionalism and reputation of REALTORS®. The Code is enforced nationally at CREA and by local Boards or Associations. The manager will be responsible for the enforcement process at CREA and work co-operatively to ensure its application across the country by sharing standards, practices and outcomes with enforcement bodies. In conjunction with Marketing and Communications, the Manager will be responsible for fostering a dialogue with enforcement bodies to ensure a seamless transition to the new code and to foster a collective responsibility of robust application.

Core Competencies:

  • Communication
  • Collaboration
  • Project Management
  • Change Management
  • Discretion
  • Rigour
  • High ethical standards
  • Attention to Detail
  • Customer Focus

Position Accountabilities:

  • Oversees the standard REALTOR® Code application at CREA and across the country.
  • Management of REALTOR® Code projects: ensuring constant flow of content.
  • Coordination of REALTOR® Code content portals, review and editing.
  • Lead and assist in the development of new and engaging education, training and development strategy and tools, including course design and delivery.
  • Coordinate with the communications, marketing and legal team members to ensure proper and timely application of the Code and communications with tight integration.
  • Provides communications, change management and project management services for CREA, including writing, editing and publishing/sending materials, including but not limited to; emails to boards, associations and members; web copy and e-newsletter content; project plans; and publications.
  • Lead and assist in daily engagement and interactions with members and board and association staff.
  • Advise on performance measures and track successes of communication efforts.
  • Foster engagement with boards and associations to enhance CREA’s relationships with them.
  • Special projects as needed, and other duties as assigned.
  • Ensure compliance with association’s standards and guidelines.
  • Attends CREA events and tradeshows, as assigned, to engage with REALTOR® members and promote Code implementation and relevant programs and campaigns.
  • To undertake any reasonable communications and change management tasks as assigned.
  • Prepare/monitor annual budget; manage staff and costs related to implementation and execution.


  • Bachelor’s degree or relevant diploma is required;
  • Professional experience in education/training/development, course design/delivery
  • Ability to develop content that clearly communicates key messages in an engaging manner, in a consistent voice, and reflecting good judgement;
  • Demonstrated experience handling sensitive issues, content optimization, copy writing, audience engagement;
  • Impeccable organizational, communication (including grammar and spelling) and interpersonal skills;
  • Attention to detail is essential;
  • Ability to multi‐task and manage multiple projects with cross‐functional teams in a fast-paced environment;
  • Proactive and highly motivated self‐starter with a results-oriented mindset;
  • Creative and conceptual thinker;
  • Computer skills are necessary, including: PowerPoint, Excel, Word and various social media analytics, services and tools;
  • Bilingualism is strongly preferred.
  • Some travel required.
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