CREA Member Support Representative

Function:
The member support representative provides technical and empathetic assistance to boards, associations, members and consumers by responding to voice and e-mail inquiries in a professional and timely manner.

Reports To:
Manager, Member Support

Effective Date:
February 2020

Summary:
The Member Support Representative is responsible to respond to provide support to Boards, Associations, REALTORS® and consumer inquiries in a timely fashion based on described criteria and service approved service levels

Core Competencies:

  • Analysis
  • Communication (written & verbal)
  • Attention to detail
  • Establishing Trust
  • Demonstrating empathy skills
  • Results focus

Position Accountabilities:

  • Execute on all inquiries and service requests for all CREA technology products and services
  • Track all incoming inquiries;
  • Report urgent matters and escalate complaints to the Manager Member Support ;
  • Work closely with Products & IT and Marcom to ensure all user needs are met;
  • Communicate requirements and solutions with boards and MLS® providers regarding upload procedures to ensure appropriate data is provided to CREA for display and retention purposes
  • Perform other related duties;
  • Prepared to work flexible working hours including evenings and weekends and holidays
  • Update Member Support FAQ as required;
  • Actively support the new Member Support transformation initiative;
  • Embrace proactive member support in order to increase CREA product and services usage.

Requirements:

  • Proven ability to communicate in French and English, both verbal and written.
  • A good understanding of CREA products and technology
  • Must be member service oriented and empathetic
  • Positive attitude and eagerness to learn and help others
  • Strong interpersonal and communication skills.
  • Strong knowledge of the Internet, MS Word, Excel, Internet browsers (Chrome, Firefox, Safari, IE) and Outlook.
  • Working in team environment
  • Ability to work flexible hours and overtime a requested by the Manager
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l'Association canadienne de l'immeuble
Téléphone : 613-237-7111
Adresse courriel : info@crea.ca

Logo - l'Association canadienne de l'immeuble (ACI)

Les marques de commerce MLS® et Multiple Listing Service® ainsi que les logos connexes sont la propriété de L’Association canadienne de l’immeuble (ACI) et ils mettent en valeur la qualité des services qu’offrent les courtiers et agents immobiliers exerçant la profession à titre de membres de l’ACI. Les marques de commerce REALTOR® et REALTORS®, de même que le logo REALTOR®, sont sous le contrôle de L’Association canadienne de l’immeuble (ACI) et désignent les professionnels de l’immobilier qui sont membres de l’ACI.
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