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IT Operations Support Specialist (Contract)

Effective Date

April 2022

Reports To

Associate Director, IT Operations

Core Competencies

  • Analysis and problem solving
  • Team orientated
  • Results driven
  • Judgment and decision making
  • Communications


The IT operations analyst will work very closely with the rest of the IT operations teams to:

  • Provide proactive, in-depth operational support of cloud-based infrastructure and systems in a fast paced, rapidly growing, geographically distributed environment
  • Contribute to the ongoing efforts to improve the security posture and mitigate risk
  • Proactively monitor and report on the health and security of systems
  • Drive continuous service performance improvements
  • Assume ownership and respond to service requests and incidents, perform root cause analysis
  • Take corrective actions for alerts and events or escalate as appropriate
  • Escalate to and work with, internal teams, suppliers and service providers as needed
  • Create and update documentation and standard operational procedures
  • Work outside of business hours and in the weekends as needed



  • Implement security measures to protect systems and networks to prevent data breaches and loss
  • Report regularly and update on tasks, activities, progress and the overall state of security
  • Analyze and assess potential vulnerabilities and suggest ways to improve security
  • Perform risk assessments, deploy and manage relevant monitoring and alerting systems
  • Analyze and manage access controls and permissions
  • Manage and optimize backups and recovery tools and processes
  • Review and analyze activity logs to detect and react to anomalies or suspicious activities
  • Response to and resolve cybersecurity incidents following best practices and internal processes
  • Contribute to the improvement of the security incident response team and processes


  • Build, optimize and support virtual and cloud-based systems and networks
  • Ensure that the environment conform to the availability, performance, capacity, and security requirements and best practices
  • Monitor and maintain systems health, performance and capacity
  • Manage user accounts, access and permissions
  • Deploy, automate and manage systems patching, upgrades and security configurations

Qualifications and Skills

  • High competence in the following systems, tools and technologies:
    • Windows Server operating systems (OS, AD, FS, GPOs, DHCP)
    • Microsoft PowerShell scripting and Azure command line
    • Networking principles and protocols, TCP/IP/DHCP/DNS/LAN/WAN/VLAN/VPN
    • Operational management and monitoring tools (SCCM, Intune, SCOM)
    • Endpoint protection and security tools (CrowdStrike, Defender, Rapid7, etc.)
    • Centralized logging and alerting systems and tools
    • Security information and event management systems (SIEM)
  • Data protection, backup and disaster recovery (Veeam and Symantec)
  • A mind-set towards integration, automation and continuous improvement
  • MS Azure services setup, configuration and support
  • MS 365 services setup, configuration and support
  • Operational support of highly available production environments
  • Support of IT service operations, incident, problem and change management and controls
  • Flexibility, time management skills and ability to prioritize and deliver on time
  • Ability to work on multiple projects activities and tasks simultaneously
  • Ability to work with minimum supervision

Education, Certifications and Experience Requirements

  • University or college degree in IT or related field.
  • 5+ years of relevant work experience in a windows-based environment
  • 2+ years of experience in MS Azure and MS365
  • Professional certifications in networks, system administration and security is considered an asset
  • ITIL certification or previous experience is required

Apply Now

We thank all applicants for their interest, however only those under consideration for the role will be contacted.

Apply now

At CREA, we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.