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Senior Business Systems Analyst

Effective Date

March 2023

Reports To

Associate Director, Product Development is the most popular real estate listing and information platform in Canada. It builds business for REALTOR® members and establishes consumer trust and loyalty by supporting Canadians through their home buying and selling journeys. It operates under the guiding principles of delivering value to consumers and members, and by continually evolving to meet and exceed market expectations. is more than a listing service – it’s the nexus of the Canadian property buying and selling journey.

Duration: Full time


This position is a rare opportunity to join the Analyst team. We are looking for a Senior Business Systems Analyst who is personable, results-driven, and has proven leadership experience working across complex, multi-team projects. The Senior Business Systems Analyst has a strong background in Business Systems Analysis and Solutions Architecture and proven ability to perform in an Agile environment.

Core Competencies:

  • Leadership Skills
  • Business Analysis
  • Systems Analysis
  • Solutions Architecture
  • Data Analysis
  • Creative Problem Solver
  • Critical Thinker
  • Business and Technical Writing
  • Presentation Skills
  • Customer Service

Position Accountabilities:

  • Lead a high performing team of analysts
  • Lead the development and enhancement of and supporting technology solutions on behalf of REALTORS®, consumers and Real Estate Associations:
  • Organize and facilitate requirements gathering sessions with project stakeholders, team members and end-users.
  • Document requirements that meet the needs of the Business and Technology
  • Present solutions to key business stakeholders
  • Analyze data to provide insight and ad hoc reports to product managers and IT stakeholders
  • Take a leadership role in designing, planning, and coordinating projects that involve multiple scrum teams
  • Establish, improve, and enforce requirements standards within the Business Systems Analyst team
  • Participate in meetings related to product release activities
  • Contribute to the creation of QA and UAT test strategies.
  • Consult on integration and acceptance testing
  • Contribute to IT architecture, design, and product implementation activities.
  • Act as a liaison between Business, Development, and Quality Assurance teams.
  • Identify risks to project deadlines or budget.
  • Facilitate integration activities with external partner organizations and third-party vendors.
  • Contribute to assessing project scope and feasibility
  • Contribute to troubleshooting enhancement and production support related issues
  • Mentor colleagues in documentation best practices
  • Motivate and support the team in achieving on time, on budget, on quality solutions
  • Advise on BSA team roles and responsibilities, including project assignments and scrum team balancing
  • Identify any issues and make recommendations to the IT management team
  • Contribute to the establishment and adherence to IT security best practices


  • University degree (IT, IS, or business administration with IT focus) or equivalent certification or experience
  • At least 10 years experience as a Business Systems Analyst or similar role
  • Experience managing staff
  • Experience working in an Agile/Scrum environment
  • Advanced use of SQL
  • Proficient in written and spoken English; bilingualism an asset
  • Demonstrated track record with consumer-facing, web/mobile based projects considered an asset
  • Knowledge of data warehouse/business intelligence concepts, architectural components considered an asset

This is a Hybrid position, with a mixture of working on-site-minimum two (2) day per week and remotely.

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We thank all applicants for their interest, however only those under consideration for the role will be contacted.

Apply now

At CREA, we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.