As a board director, Sarah Miller brings the creative spark of a builder, judgment of a seasoned executive, and the strategic discipline of a proven operator who’s scaled organizations at every stage. She's led customer experience strategy, operations and digitization on a global scale as COO at Manulife, shaped enterprise agility and digital innovation as SVP at Shaw through its $26B evolution, and advised high-growth startups on scaling for impact at Inovia Capital. On boards, she leans in—guiding RouteThis on leadership hiring and go-to-market strategy and steering the National Youth Orchestra of Canada through a generational CEO transition and governance modernization. Her work with early-stage ventures like Morpheo and huumans reflects her passion for emerging tech and first-time founders. With an ICD.D designation, an Ivey MBA, and a track record of hiring, mentoring, and building successful companies across sectors—SaaS, fintech, telecom, and non-profit—she brings clarity, curiosity, and cross-industry perspective to every board table, with a sharp focus on brand integrity, stakeholder value, and bold execution. She lives in Waterloo, Ontario with her family where she spends her free time enabling their daughters competitive dance aspirations, skiing in Western Canada, and travelling to hike in great landscapes wherever she can find them.